I was holding a SBI Credit card number xxxxxxxx0067 since a long time. On 17.05.2013 one person by name Mr. Servesh Sharma call me and claimed that he is calling from SBI Credit card and informed that SBI is offering me a special discount card & offer against my expired point free of cost. He insisted me to provide the credit card details without authorization 3D Password for authentication to get the discounted card, as I denied for it, he said he has details you have to verify it and do the same without transaction password.
But I surprise when after sometimes I received a SMS on my mobile about a transaction of Rs. 6999/- done by Cache Mercantile Pvt Ltd. (which is without secure password). Upon seeing the message, I called SBI credit card Customer Care and informed about this fraudulent transaction, CC suggest me for block my card and sent a Dispute form to solve this issue then I request to blocked my credit card. I have formally sent a written complaint along with Dispute Form duly filled-in on 18.05.2013 by email to SBI Credit Card.
I received 2-3 calls from Cache Mercantile Pvt Ltd after it. They tried to convince me saying that I have to accept their parcel worth Rs 6999/- which they have deducted from my Credit Card. Upon questioning them on the fraud, they claimed that it will be credit the same amount to SBI after received the parcel in which one alphanumeric code in it, the code will be SMS to Mr. Servesh Mobile 8527325619, then after he will credit the same, the parcel received as on 06.07.2013 and I have send SMS to Servesh Mobile. After some days I got the answer from SBI Cr. Card that I have to make the payment, they have not take any action against Cache – Mercantile co.
I surprised that how this entry done without online 3D secure password?
What did SBI investigate?
How did they provide my credit card and personal details to Cache Mercantile?
I have seen many similar complaints lodged by many victims like me against Cache Mercantile Pvt. Ltd and SBI credit cards.
It looks that there is a tie-up between SBI Credit cards and Cache Mercantile Pvt Ltd to loot the money from innocent people like me.
I request the authority to take necessary strict action against SBI Credit Cards (for providing the credit card customer data to such people like Cache Mercantile) and also on Cache Mercantile Pvt Ltd for cheating the people claiming to be from SBI credit cards and doing fraudulent transaction.
Below are some of the details of Cache Mercantile Pvt Ltd. which I have noted down, I hope these will be helpful in resolving the fraudulent transaction.
Phone numbers from which I got the call, these people are from Cache Mercantile Pvt. Ltd.
Servesh : 91-8527325619 (This person claimed that he is from SBI) Code - 610302
Priyanka : 0120-4243926, 4243950
Once Again, I again surprise that many times some call received in which they are confirming me to reverse the said amount in my new credit card but due to this card is expire and not confirming details, they fail to their moto.
I request the concerned authority to investigate the matter thoroughly and get back the amount to my credit card. pls guide me to solve this issue because on monthly basis SBI CC is lying penalty on me and not clear the dues and pressure to pay this amount.
Sunil Kumar Agarwal,