re_ consumer forum


Dear Sir,

I have ordered to purchase a MOBILE Phone seeing an advertisement in daily newspaper -  made payment upon delivery of product -  Upon opening the box discovered the product is damaged one - Reported the same to customer care - Customer care representative directed to surender damaged mobile at Service Center - The Service Center person , declared the product is damaged -  upon notification from customer care representative -- I have return the damaged mobile phone back to sender address -   It is more than 60 days today -  still I haven't received an refund amount  - as it was promised from the customer care representative that within 48 hours a DD will be sent to me.

Please advise how to proceed further.




You need to send a legal notice!  In absence of resolution to your satisfaction, file a case with the consumer forum having jurisdiction over your area!




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