My name is jashwanth, from visakhapatnam. my parent's are regular user's of ola cabs and they are being charged more and they are not considered at all.
After a very while even I started using ola cabs. The biggest blunder I found is.
1. On 1st April mrng 11 I had a ride which is 7kms and total time taken is 48 minutes and 46 minutes is waiting charge in it, I can bet my life no car can go 7kms in 2mintues in such busy roads. I was asked to pay bill for extra 46 minutes without holding vehicle anywhere. I couldn't shout on the poor driver who works 14hrs for his lively wood. I paid him and he left.
2. On the very same day evening I travelled for 7kms in ola cabs and total travel time is 19 minutes and the waiting charge is also for 19 minutes. I paid back without making issue out of the driver.
I have proof of everything, email, call recording, screen shot.
I spoke to customer care as well, they eveytime said will arrange a call back but never they did it.
My question is why such reputed ola cabs is cheating customer's like this.? How many customers have paid like me and couldn't do anything. THis is totally wrong thing from ola cabs.
I want to make issue about this. I want to teach them a lesson. I want every customer of ola to aware of this and serious action need to be taken.
Please help me with this.
I would like to get information from the pro.