i forget to mention
you wrote " I have made contact to the dgp who said he would do investigation and contact me"
when any official tell anything like this & dont give anything in written, dont forget to send him a thank you letter.
like this so that all he said is on letter & became proof.
Thank you for hearing my problem at dd/mm/yyyy regarding this isssue (attach a letter/detail about ur problem) Anx -1
I will wait for your reply , hope you understand my problem & reply me soon
Your name Date