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Radha Krishna (House wife)     02 November 2015

Dtdc-courier-missing items


 Sir/Madam

I have sent a parcel (15 grams Wight) to my daughter some personal items to Delhi by DTDC courier, but the parcel reached their without items (less than 2 grams)
While observing the parcel by my daughter not accepted the parcel.
Repeatedly informed the same to courier people and not responding to mails also?
MY request, How to proceed DTDC courier , legally or otherwise

RK



Learning

 3 Replies

Vaibhav Dixit (IIT Guwahati (B.Tech.))     06 November 2015

Gather the emails that you have sent, copy of courier reciept and the tracking statements.
File a case in consumer court by mentioning everything clearly and in detail. DTDC will have to respond once this issue escalated to the consumer court.

Sija Rose   05 June 2016

Firstly you should send a complaint to their Email id, customersupport@dtdc.com

 

( Dont forget to send a copy of your receipt)

 

You can also write complaint  their official complaint box

 

here https://dtdc.in/feedbackcomplaint.asp

 

Here is the list of their Customer care numbers : https://dtdc.in/contact_service.asp 

 

Need know more about DTDC : https://www.dtdctracking.in/  

 

yes

 

Sija Rose   16 July 2016

DTDC Customer care Email :customersupport@dtdc.com

 

File a complaint through DTDC Official Twitter Page :https://twitter.com/dtdcindia

 

DTDC Restricted items List :https://dtdc.in/sg_guidelines.asp 

 

 

Check your DTDC Courier status here : https://www.dtdccouriertrack.in/   (Not official site)


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