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Avantika   18 May 2018

complaint against bank employee

A customer in our bank make Complaint against an emp. that due to his rude behaviour, his father's blood pressure increased, at the same day he was hospitalized and after 1 and half month he was expired. For that he ask compensation of rs 1 coror or that employee's suspension. Actually the employee just told that this is loan Dept. Important loan documents kept here. And also told the customer his write place where should he can write deposit slip, ( a desk for customer). After this at cash counter that person made argue with another customer. After that his bp increased. But he leave the branch himself on his foot. This happened on 29.12.2017 and that customer was on d same day hospitalised for 15 days in ICU. And he died on 12.2.2018. The complaint in May 2018 Is that employee will survive from this?


 7 Replies


(Guest)

Respected madam,

 First of all there are so many counters in the Bank for dealing with the custiomer,these facilitates them to go to the particular man/window for their transaction. In the instant case, during making inquiry from bank person,customer alleges that due to  rude behaviour of your bank employee he suffred from high BP and got hospitalised and after treatment he died. In this case there is no proof of rude behavoiur,simply telling that 'this is loan department' is not a cause of death for which the employee can not be held responsible. Before issuing notice to the employee, pl check the CCTV footage,if available, or record a statement  and  findout the fact. Giving  Rs 1 Cr compensation  is not correct and justified.

Thanks

                                                                                                                              with regards,

                                                                                                                                  R.N.Shah

Kumar Doab (FIN)     18 May 2018

The legal cell of the bank should take care to put facts beforre court.

Hope you have preserved the CCTV footage and witnesses are there.

Avantika   18 May 2018

Yes definitely CCTV footage is their. And the witness is the wife herself. Thank u for replies.

Avantika   19 May 2018

Yes definitely CCTV footage is their. And the witness is the wife herself. Thank u for replies.

Avantika   19 May 2018

Yes definitely CCTV footage is their. And the witness is the wife herself. Thank u for replies.

Avantika   19 May 2018

Sry.... Connectivity error.... Msg repeated

Avantika   19 May 2018

Is d emp is safe on his side in inquiry?

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