My father was Manager in Allahabad Bank, who expired. Bank has already closed housing loans taken by my father from his PF/Gratuity.
I met Senior Manager of respective branch from where loan was taken and requested for property papers and NOC. He asked me to provide written request with signature of all family members.
I did the same and handed over letter requesting property papers along with NOC via registered post. I also asked him in written to pay me compensation for delay caused as per compensation policy of Allahabad Bank, as bank has failed to return property papers within 15 days.
Senior Manager has replied in written-on your last visit to our branch you have been advised to come along with your mother and other claimants to receive the documents. Despite of coming to our branch and collecting the documents, we have received a letter. Therefore you are requested to come in person along with other claimants to receive the documents as soon as possible.
Now the issue is why Senior Manager lied at first. Why he first asked for written request with signature of all family members.
No one in my family will go to Bank for property papers. We want legal options to get back our papers.
I went bank before this incident 8-9 times and I realised that Senior Manager is playing foul. He lies and he never cooperate.
I also made complaint of him to Ombudsman through RBI and General Manager Allahabad Bank through Public Grievance portal.
It’s better to go for legal option to get papers with dignity and respect, instead of going to bank and get harassed.