Hi,
We have bought a washing machine from a leading brand in Oct 2008 which is covered under warranty for 4 years i.e. till Oct 2012. It costed us around Rs21,000.
This year in May(2010), our machine got some problem and we have sent it to the service centre for repair. And the from the day it was sent back to us we couldnt use it even once because every time it went on a toss as some or the other part was failing. We havent used the machine from May 2010 till date (Dec 2010) due to poor service. Every time a new techinician comes and replaces the affected part, but during the next run itself the machine goes on a toss and process of new techician coming in repeats.
We have raised several complaints for the same and we have also put in a request for replacement(as we are afraid that there is some serious problem in the machine). But they are not ready to replace the machine.
Please let us know if there is any way we can approach this legally as the manufacturing company is not taking the issue seriously and this has caused a lot of trouble to us both mentally and physically.
