26 June 2019
Seek guidance of a local senior lawyer, formats are not provided on this platform. If you are located in Delhi/NCR and feel so, may contact me with records of case (on appointment) at: Ch. No 647, Layer's Chamber Block, Dwarka Courts Complex, Sector 10, Dwarka, New Delhi-110075 Cell # +91-9891152939 email: firstname.lastname@example.org or visit: www.vakil-saab.com
27 June 2019
You yourself can draft a complaint narrating fact. If amount is reasonable enough to engage a lawyer, you can do so so that he can help you to file a case in the Consumer Court. One better option would be to file a complaint in Ombudsman claiming for compensation as well and this can be done online.