Call recording
TARA SINGH DANU
(Querist) 02 June 2015
This query is : Resolved
Hi,
1- Without Lawyer can i fight case in consumer court?
2- Call recording can be consider as a evidence in the consumer court?
3- How much time consumer court will take if i will give complete evidence on first hearing?
Thanks & Regards,
Tara Singh
----------------------------------------------------
On 03-June -2015
Thanks to all experts.
Now i have few more questions?
1- Will they check call recording authenticity?
2- If i will give call recording CD. They will listen on Computer system or CD/DVD player.
Regards,
Tara Singh
Kumar Doab
(Expert) 02 June 2015
1. Yes you can.
However it shall be better to proceed thru an able lawyer specializing in consumer cases.
2. Can be.
However it may not be really required as without it also matter can be decided.
3. Depends upon the burden of cases in forum and ability of your's and OP's lawyer.
Rajendra K Goyal
(Expert) 02 June 2015
1. Yes you can. It is advisable to take help of some professional.
2. Depends on many factors.
3. Depends on pending cases.
R.K Nanda
(Expert) 02 June 2015
1.yes.
2.yes.
3.time depends on backlog of cases.
Devajyoti Barman
(Expert) 03 June 2015
1.yes
2. yes but process is very cumbersome.
3. The case will follow all steps even if you give all evidence.
TARA SINGH DANU
(Querist) 03 June 2015
Thanks to all experts.
Now i have few more questions?
1- Will they check call recording authenticity?
2- If i will give call recording CD. They will listen on Computer system or CD/DVD player.
Regards,
Tara Singh
SAINATH DEVALLA
(Expert) 03 June 2015
Can U briefly mention UR case history for a better analysis.
Kumar Doab
(Expert) 03 June 2015
Yes it shall be better than Q&A session.
TARA SINGH DANU
(Querist) 03 June 2015
My car (Toyota Innova) stopped working on 24 March 2015 evening near Josola Apolo, New Delhi bus stop due to heating problem. I call-up just-dial for road side car assistance then one automobile guy called me from Faridabad (HR) and he came there and checked. He said he would fix this in his garage and provided towing service.
He said that he would examine what is the problem and inform me rate before doing any work.
Very next day I went his garage for my car he told me due to heating problem head gasket will change and charge will be approx 5000.00 to 8000.00 INR.
Then i called him many time for my car what was going, always his give me excuse some time parts are not available due to petrol car and mostly time he was not picking my call.
So I went two more time his garage and to asked him when he will deliver he said that company person (Innova service center head machine) visited but problem not resolved after fitting head gasket. Car has missing problem and he would send car to innova service center for this problem. So service center person would scan and fixed the problem.
On my third visit on 09 Apr 2015 he told me that he would send car to service center so next day I called him again he told me that he have send car then next day 11Apr 2015 at 6:07PM he told me service center charge total is approx 15000 to 20000 INR.
Without my consent he told me 15 to 20 thousand bill you have to pay.
I arranged money and paid 26,291.00 INR bill it's a bad experience for me.
His charge is 8180.00 INR and Innova service center charge is 15600.00 INR and service tax 2511.00 INR total is 26,291.00 INR.
I asked this thing with other auto mobile workshop guys they clearly told he added too much parts for simple missing problem.
So i went Toyota service centre for this issue at Toyota Galaxy, B-23, Okhla Industrial Area Phase - 1 New Delhi-110020. They told me your car came here for starting problem on 10 Apr 2015 at 4:50 pm and next day on 11 Apr 2015 at 7.50 pm car was delivered and told cost is only 261.00 INR.
This is the reason I am submitting this complaint. I want my back 15600.00 INR.
In his bill he did not mention any service center name and their bill but he included all parts which he was saying company fitted by his SETTING.
I have his entire voice recording.
NB. : He was saying he has JUGAAD or SETTING in service center. So that work was done unofficially no record which parts are changes and he has to pay 15000.00 INR for this SETTING. How come it possible because company has CCTV camera and all parts are countable.
Kumar Doab
(Expert) 03 June 2015
Precisely similar query has been discussed in other thread.
You have been defrauded.
Proceed further under expert advise of your able lawyer.
T. Kalaiselvan, Advocate
(Expert) 19 June 2015
As rightly observed by experts, you may take the help of a lawyer and proceed.
