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Aloke (NA)     13 February 2014

Samsung customer care

My Samsung Tab 2 Camera is defective and Samsung has denied to repair/replace it saying all their mobiles have this **FEATURE**.  The Tab digitally zooms the photo when switching to a lower resolution video and they call it a feature. A camera should resize the image not crop and zoom while changing resolution.

I have contacted their customer service over a dozen times but they have stopped responding. I have already given it to the seller and going to file a consumer case against them if they don't refund my money. 

What can I do against Samsung who lied in their advertisement of this Tab saying that the tab camera has HD quality video recording capability.

I have already created an online petition to tell people about this company. If anyone of you are using a Samsung Tab or Mobile and have the same issue, please read more about it here:

https://www.change.org/petitions/samsung-fix-their-customer-care-mobile-camera



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