We have started a Pharmaceutical distributorship business in Tezpur, Assam in October 2008. We have taken up a distributorship of one FINECURE PHARMACEUTICALS LIMITED from Ahmedabad, Gujarat. As per their terms and conditions, We had to deposit Rs.10,000/- (which was Refundable) with them as security. There was no EXPIRY or DAMAGE (on transport) SETTLEMENT. They had given us 100% assurance that they would help us for marketing of their products. But they never did.
Initially they had given us sole distributorship within a fixed territory of 2 districts of Assam. Initially, the business was fine but slowly they started growing pressure on us to purchase more and more products from them, no matter we could sell them or not. Gradually they insisted us to purchase a fixed minimum amount of products. After few months on their growing pressure to increase sell, we had to apply to them to increase the fixed area from 2 districts to 6 districts. Then they asked us to deposit again Rs.60,000/- (Refundable) as security. But the business in the new area was not as expected.
They slowly started to cheat us by sending CDs, film magazines in the name of promotional materials. They cheated us in several other ways. Then they started sending us bills against those promotional materials. We requested them several times not send those items. But they kept on sending and insisted us to pay around Rs.9,000/- for magazines and CDs. They started charging the expenses for the letters they used to send us.
Then, when we made subsequent purchases, we had to pay for the products in advance, then only after a period of 3 to 4 weeks they used to send us the products. These things happened for around one year.
Once, a local private nursing made complaints about their products which on intimating them they asked us to return the defective products. They never settled the same.
Then we decided to close the business with them. We intimated them about the same in writing. And when we asked them to refund our security, they started to avoid our calls. They never replied our mails, stopped responding to our phone calls. We have made numerous calls to them, have written several e-mails, posted letters, but they never replied and never refunded our security deposit of Rs.70,000/- plus other payments of Rs.8,000/- which was made for purchase of products. So, total amount of Rs.78,000/- was deposited with them. So, finally we have closed business with them since March 2010.
We met our local advocates, but they could not help us in this regard. Now, we would like to request everyone here to kindly help us and guide us to get the refund of Rs.78,000/- from the said pharmaceutical company. Our mother has been diagnosed with liver cirrhosis and is under treatment in ILBS, Vasant Kunj, New Delhi. So, we are need of money badly. Kindly help us and let us know the procedure to get the refund from the company. Thank you and looking for a speedy reply.