As suggested by Mr. Chhabra, log on to the courier website and enter the Airway Bill number and store/safe keep the date of dispatch and delivery as flasshed on computer screen ( you may use the print screen and Paint option).
Similarly obtain the details of return and date of delivery to company.
Lodge a query with courier attaching both the screenshots and ask them to confirm the delivery back to company, and take local BM of the courier in loop. If the courier does not reply visit BM with a letter, obtain acknowledgment and use your resources to obtain a written confirmation. You shall need to make the courier a party.
Company provides the terms and conditions while placing order and there is an option to "read terms and conditions". You may store the screenshot.
Log on to company web site and take screenshot of “Contact Us" page on which address of the company, email id, phone numbers are displayed.
Attach terms and conditions, both screenshot of the courier, contact us page of company, lodge a claim with company. You may mention the previous representations made by you i.e. phone call from your phone number on dated...........at company phone number...........on dated..........and company official name, designation, department, and complaint number assigned to you. If no complaint number is assigned to you, you may demand it. You may also ask the Supervisor of the company to call you. You may record all the calls, you make and you receive.
Issue a notice ( which you also can)/legal notice to MD of the company raising your demands/grievances and mention that you shall be constrained to approach the institutions of print and electronic media, police, NGO's, public/social/legal forums, courts of law etc if your refund+ interest+ cost of representations( give details and include traveling charges to cyber cafe, parking/printing/parking charges, etc, telephone charges and retain all bills) is not supplied by bank DD only say in next 7 days by redg post only.
If the courier or company is rude on calls or use coercion/threat, lodge a police complaint. Transact in writing and build favorable record.
Pehredar has resolved many such complaints.
complaint@network18online.com
pehredar@moneycontrol.com
pehredar@network18online.com
https://www.facebook.com/Pehredar
If the relief is not provided you may lodge a consumer complaint.
