No one can shout at work place. No one can be rude at work place.
Had the Lady recorded the transaction and kept some witness you would have been able to reduce one rude manager fro the industry.
Model Standing Orders
‘16. Certificate on termination of service.--Every permanent workman shall be entitled to a service certificate at the time of his dismissal, discharge or retirement from service.
NOTE. - There is a provision under this Act for issuing a service certificate at the time of dismissal, discharge or retirement and every person is entitled to take such certificate.‘
Standing orders are applicable to commercial establishments to which Payment of Wages Act applies.
Your state might have issued the notification to this effect.
e.g; Kerala
You may go thru:
https://www.lawyersclubindia.com/forum/Standing-order-mandatory-for-kerala-comm-establishments-85438.asp#.UgIP99KAqWM
The service conditions stated in standing orders shall prevail upon appointment letter.
You should approach your lawyer.
It shall be appropriate to show all docs to a competent and experienced labor consultant and service lawyer and proceed under the expert advice of your lawyer. Let your lawyer ask you a set of structured questions and opine whether employee would be covered as ‘workman’ as in ID act and/or ‘employee’ as in Shops and Commercial Establishments Act………………….or not !!!
Your lawyer that has seen all of your docs and has analyzed your inputs can advice you best.
Legal notice by the lawyer helps to drill sense into the heads.
The lawful authorities are:
- if the establishment is covered by ‘Shops and Commercial Establishments Act’ and employee is covered as ‘employee’ : Inspector under this enactment may be approached.
The Labor Inspector may also be the Inspector under this enactment. Local o/o Labor commissioner can guide you.
-if the employee is covered as ‘workman’ o/o Labor commissioner can be approached.
Seasoned Trade Union leaders can also be approached.
If there are acquaintances that are apt at arbitration, mediation, reconciliation, negotiation they may succeed to get you relief.