Is citizen’s charter legally enforceable?

Ex - Scientist `F`& Head (SPPD)

 No.   The Citizen’s Charter is not legally enforceable and, therefore, is non-justiciable.  However, it is a tool for facilitating the delivery of services to citizens with specified standards, quality and time frame etc. with commitments from the Organisation and its clients. 

 

   

 

 

 

 Source : GOI website

 
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