The District Consumer Forum dismissed my case saying that it does not have the right to seek remedy in the Consumer Forum.
Case: Me and my wife bought two tickets in AC3, some fellow passengers and their relatives beat us including my 5 yrs old child(I called police, as TT didn't help me) I was very scared and TT couldn't guarantee my safety ,so I canceled my trip and filed NCR and went for Medical from government hospital.
The chairman wanted me to provide a case law to prove the negligence of service from the railways, the chairman says that it is not under consumer forum. I should go for criminal prosecution, which I will do later.
Can you help me to get any such order? To prove that the railways cannot provide my security and hence I could not complete my journey for which I had purchased the ticket.