One year before I got an broad band internet connection from an Indian telecom co. One technician came to my house and gave bb connection. I paid one month rental charge in advance by cheque in favour of the comapany. The technician took the cheque and told me if any complain, I may contact him, so he gave his mobile number.
After 15 days onwards I got problem to access the internet. So I contacted the technician. He told me to wait for some more days if problems still persist, I can cancell the connection. After 10 days I told him to disconnect the bb internet. He told ok. I have sh*ted my house to other place after two months of the incidents. No call from the company came to me. No bill came to me. Now after 9 months over. A lawyer from the company called on my mobile that I have to pay totall 9 months rental plus legal charges to the company.
I want to know from the learned members .... during 11 months there is no usage of internet as I confirmed from the companys staff, he informed me that like me there are thousands of cases are pending. Company is not updating their records. Since there is no usage of internet and no communication between customer and company during 11 months, I need not to pay any amount. He also directed me to give a written complain to the company as I have not used their internet service.
But the lawyer of the company is telling me to deposit the total amount, otherwise legal action will be initiated against me.
Please advise soon what steps I should take?