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RIGHTS AND DUTIES OF CONSUMER

Rights

  1. Right to Safety- Right to be protected against the marketing of goods and services, which are hazardous to life and property.
  2. Right to Information- Right to be informed about the quality, quantity, purity, price, and other characteristics of the product so as to protect the consumer against unfair trade practices.
  3. Right to Choose- Consumer should have the right to choose from a variety of goods and in a competitive price.
  4. Right to be Heard- This means the consumer will get due attention to express their grievances at a suitable forum. It also includes right to be represented in various forums formed to consider the consumer's welfare.
  5. Right to Education- Consumer should be made aware of his/her rights and remedies to avoid exploitation.
  6. Right to Redressal- There must exist systems that can address the grievances of the consumer against unfair trade and exploitation of the consumer.

All of these rights are recognized by the Consumer Protection Act.

Duties

  1. To be aware – A consumer has to be mindful of the safety and quality of products and services before purchasing.
  2. To exercise caution in purchasing– Consumer should be well concerned about what they want and need and should ensure they are receiving a fair deal.
  3. To demand a bill or a receipt for their purchases
  4. To file a complaint against genuine grievances- It is the consumer’s responsibility to express and file a complaint about their dissatisfaction with goods or services in a sincere and fair manner. Consumer must file a complaint if not satisfied with the quality of product/services.
  5. To be an Ethical Consumer- They should be fair and not engage themselves with any deceptive practice. Further a consumer should recognize our individual and social responsibility.

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