Cyber crime and service deficit

Ritesh Rathod (Querist) 29 June 2017 This query is : Resolved
Dear sir
I have a bank account with BOI. And some one transfer my account balance in idea money app and i am a victim of a cyber crime i give a application to police station but they not lodge my FIR only register a complain. In this bank also equally responsible. What shoud i do file complain in consumer court against bank or report a complain in police or both plz help me. Thanks

Follow Query

Report Abuse

P. Venu (Expert) 29 June 2017
You can take up the matter with Banking Ombudsman.

Sankaranarayanan (Expert) 29 June 2017
Yes, you can approach the ombudsman, if you are not satisfied, then approach the consumer court too

Kumar Doab (Expert) 29 June 2017
Write to BM/Grievance redressal/CEO/MD of Bank under proper acknowledgment.
You can also approach CEPD/Governor of RBI.

What is replied by bank?

Rajendra K Goyal (Expert) 30 June 2017
You have not mentioned how he managed, did your password leaked or any other lapse in security feature of your account for online transfer happenned?

Write to Manager, Regional Manager, General Manager and chairman of the Bank. If problem not solved lodge complaint with the consumer forum.

Kumar Doab (Expert) 03 December 2017
Same Query;

http://www.lawyersclubindia.com/experts/cyber-crime--647901.asp

Kumar Doab (Expert) 03 December 2017
It may not be indeed unusual that a person has to initiate 35-40 threads on queries....on different matters...

It certainly gives impression that you need to be extra careful.
Use the information provided to you to defend your interest and be careful.
Wish you the best.