debit card blocked witout reason
Arun kumar jangra
(Querist) 19 January 2014
This query is : Resolved
Bank give me reason before two and half month ago fone conversion
Dear Mr. Kumar,
Weinvite reference to yourappended email dated December 31, 2014 and our subsequent telephonic discussions with you towards blocking of your debit card during September 2013.
Firstly, please accept our apologies for the delay in responding to you.
As discussed, we would like to confirm that your debit card no. 4902239012930272 was blocked on September 07, 2013 because a replacement card was issued the same day bearing card number - 4902239014441229 through IVR request number - iv18840951, which was initiated from your end on June 15, 2013.
Further, we understand that the card number 4902239012930272 was duly activated upon your subsequent instructions and now you are able to seamlessly transact through your debit card.
With regard to your interaction with our Shaktinagar branch and the unpleasant services extended to you, we tender our sincere apologies for the deficiency in service at branch level. We also assure that we have taken a very strict note of your feedback and the concerned staff has been suitably sensitized to be more careful during discharge of his/her duties.
For any further clarifications or assistance in this regard, please feel free to get in touch with us at customer.service@axisbank.com. Alternatively, you may also write to us at nodal.officer@axisbank.com
Regards,
Divya Bajpai
For Nodal Officer- Grievance Redressal
Axis Bank Ltd.
Ph. No:(022) 4075 4734
From: Arun Kumar To: helpahmedabad@rbi.co.in Cc: shikha.sharma@axisbank.com ,
p.oza@axisbank.com ,
rajendra.swaminarayan@axisbank.com
Date: 12/31/2013 05:23 PM
Subject: axisbank debit card blocked without reason
Sir/Medum
I have an account in axis bank my debit card was blocked
on 07/09/13 without any knowledge to me and a new debit card was dispatched but when this new card was on the way blocked by bank and as usually I
had received another sms for blocked new card
When I asked for this to branch they ignored me.
Nobody respond.
After some days I have written two letters via Indian post first one to the nodel officer kalpna watkar, and second one to the branch manager.
But no response from both parties. In last I m write this letter to you with hope to solve me issues With bank.
Some proof in my fever I have attached with this mail.
Thanksgiving
ARUN KUMAR
ajay sethi
(Expert) 19 January 2014
. the mail from axis however mentions that new debit card is being used by you and have offred you apolofies for conduct of its staff .
if you are dissatisfied with bank serviceas you can close your account . no shortage of banks in india . today customer is the king .
Guest
(Expert) 19 January 2014
You better meet the nearest branch manager to sort out the issue
Rajendra K Goyal
(Expert) 19 January 2014
If not satisfied with the services, send legal notice and file consumer complaint.
Meanwhile you may change your Bank.
Guest
(Expert) 19 January 2014
If not satisfied with the services of the bank, you may approach to the Banking Ombudsman.
Arun kumar jangra
(Querist) 20 January 2014
I had written two latter first one to branch manager and second one to nodel officers in sep 2013 via indian registered post but not responded.
Rajendra K Goyal
(Expert) 20 January 2014
Lodge complaint with the consumer forum or Banking ombudsman.
Arun kumar jangra
(Querist) 20 January 2014
I want to do some legal action
But I just want Victory
Is this possible? If yes how?
V R SHROFF
(Expert) 20 January 2014
personally talk to bank br, get ur self clear,
Arun kumar jangra
(Querist) 20 January 2014
I had been did that in sep 2013 with branch. Nobody responded well
Rohan Pradhan
(Expert) 20 January 2014
The bank itself is accepting its deficiency in proving services in its mail.Lodge complaint with the consumer forum.
R.K Nanda
(Expert) 20 January 2014
nothing to add more.
Guest
(Expert) 20 January 2014
I you want to do some legal action and want victory also that can be possible only on facts in your favour about deficiency in service by the bank.
Rajendra K Goyal
(Expert) 20 January 2014
A practical and appropriate advise by the expert PS Dhingra ji.
T. Kalaiselvan, Advocate
(Expert) 21 January 2014
The best thing in this is to issue legal notice, if no reply received, go ahead with the a complaint with the concerned consumer forum.
