This document outlines the salient features of the Consumer Protection Act 2019, which came into effect on 20th July 2020. It details the formation of the Central Consumer Protection Authority (CCPA), enhancements to consumer rights, and provisions against misleading advertisements. The Act also covers e-commerce transactions, unfair contracts, and introduces mediation for dispute resolution. It's a valuable resource for consumers seeking to understand their rights and businesses needing to comply with new regulations.
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