Company Cannot Be Held Responsible’

Company Cannot Be Held Responsible’ 11 Jan 2009, 0248 hrs IST, TNN PUNE: QuestNet Enterprises India Pvt Ltd, through a mail issued by its PR consultant, has said that the company cannot be held responsible for acts committed by errant Independent Representatives' (IRs) since they are independent contractors. Referring to the article published by The Times of India on January 7, titled, "Cops probe complaints of fraud in investment scheme", the company has asserted that this was neither an investment scheme nor a pyramid scheme. "This is a direct selling model to sell high-quality products and services that typically need consultative selling," it has stated. The company has said that it was not engaged in selling "antique" coins but one of its product lines includes commemorative gold and silver medallions. The company has admitted that most of the complaints against it have been received due to non-delivery of products. "The company acknowledges the shortcoming. Due to a strong growth in the business in India, there was an unexpected demand of the product, especially commemorative medallions in India and the supply wasn't able to keep up. The problem was further compounded with logistic issues and the police investigations. This was in no way intentional, but amounts to a service deficiency on the part of the company," The company said that it has corrected this by stopping taking orders for the commemorative medallions since May 2008, pending orders are being cleared and it has also given an option to customers to opt for another product of similar value. Referring to the arrest of the company's MD by the Chennai police and the seizure of property papers and other assets of the company's office there, the company has said " The MD is not responsible for the acts committed by errant IR's (if at all) since they are independent contractors," It has also said that despite nine-month-long investigations, no chargesheet has been filed against the company as yet.

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