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sneha jaiswal   18 May 2021

Suggest legal remedy

Hello, Learned Counsel!

One of my relatives is returning to India from Dubai. He submitted his luggage to the Dubai Airport but after reaching India when he asked for his luggage, they told him that they have not received his luggage and the Dubai Airport reported to the Indian Airport that they fulfilled their responsibility. Basically, both the Airports are not taking responsibility for his luggage. He complained to the Helpline but the Helpline people are taking time to settle his grievances. But on that day only, he has another flight in another two hours for some business deal. What is the Legal remedy in this case, if he missed his flight and his business deal got cancelled due to the delay?



Learning

 4 Replies

yasaswi gomes (.)     18 May 2021

Everything is compensated as per this article: https://www.livemint.com/mint-lounge/business-of-life/you-ve-arrived-but-your-luggage-hasn-t-here-s-what-you-should-do-immediately-1557242738673.html

1 Like

Adv. Sagar Verma (Lawyer)     19 May 2021

As far as the luggage is concerned you can definitely follow the steps given in the previous reply. But in case, your relative missed his flight and his business deal gets cancelled, you can definitely claim damages(compensation) for the negligent act by the airlines, there are various legal steps that can be taken against them. You can contact me via email id provided below for more information.

Regards,
Adv. Sagar Verma
advsagarverma.official@gmail.com

T. Kalaiselvan, Advocate (Advocate)     20 May 2021

The person who suffered loss due to the negligence of the airport staff or the airlines can very well resort to legal action including consumer forum to get compensation and other reliefs. 

Dr J C Vashista (Advocate)     20 May 2021

Move appropriate consumer disputes redressal commission against the airlines for deficiency of service, if it is a real story/


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