I placed an order for F1 2019 Anniversary Edition on Amazon. The package was delivered but inside it, I had a different product - FIFA 20. I called the customer support immediately and provided them with proof after which they said ill get my refund within 24 hours. They asked my bank details and after I gave them the details nothing happened. After 2 weeks I called them again and they said they couldn't Initiate the refund because a team had tried to contact me about the issue but failed. They said the specialist team will contact me again after 2-3 days. The specialist team guy cut the call in the middle and didn’t initiate my refund. So I called the customer support again today and they said the research team has filed an update that I received the correct product which I definitely didn't and I have even provided the proof and I still have it. He said we can't provide you a refund and you can file a case against amazon if you want to. These guys took 4300 cash from for me for a wrong product, didn't give me my money back and now are making false claims that I received the correct item. Is this a breach of contract? If not what are my rights as a consumer against them? How do I address this issue and take action against amazon
These Amazon guys had a wonderful customer service helpline number which states only press 1 press 2 press 3 for so and so. Under the Consumer Protection Act 2019 they cannot ignore the product liability. Please send them a legal notice. Thereafter if they do not comply your legal notice you better take them to the consumer forum.