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redressal against amazon.in

I placed an order for F1 2019 Anniversary Edition on Amazon. The package was delivered but inside it, I had a different product - FIFA 20. I called the customer support immediately and provided them with proof after which they said ill get my refund within 24 hours. They asked my bank details and after I gave them the details nothing happened. After 2 weeks I called them again and they said they couldn't Initiate the refund because a team had tried to contact me about the issue but failed. They said the specialist team will contact me again after 2-3 days. The specialist team guy cut the call in the middle and didn’t initiate my refund. So I called the customer support again today and they said the research team has filed an update that I received the correct product which I definitely didn't and I have even provided the proof and I still have it. He said we can't provide you a refund and you can file a case against amazon if you want to. These guys took 4300 cash from for me for a wrong product, didn't give me my money back and now are making false claims that I received the correct item. Is this a breach of contract? If not what are my rights as a consumer against them? How do I address this issue and take action against amazon


Dear querist,

You can send legal notice and on non compliance with the notice you can file consumer complaint before consumer forum.



Total likes : 1 times


Thank You, Mr. Shirish



You may directly approach Consumer Forum to look into the matter, there may be chances of miscommunication etc. too from the company's side.

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If you have the video photo of unboxing the disputed product, then only you have a good case, otherwise not. 


These Amazon guys had a wonderful customer service helpline number which states only press 1 press 2 press 3 for so and so. Under the Consumer Protection Act 2019 they cannot ignore the product liability. Please send them a legal notice. Thereafter if they do not comply your legal notice you better take them to the consumer forum.




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