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Niket Dubey   19 July 2020

PAYTM : 8k

My 8000 rupees court transfer to someone I don't know how from my Paytm account on its own and when I called customer care of the Paytm they said the only person who can refund to your amount is the receiver.

Now when I try to call on that number that number is either switched off or not reachable.

This incident happened 2 years ago.

And now after two years when I tried that number someone picked it and when I asked them to return the money they said they don't have a Paytm account and ther was it seemed that they the receiver was from some village and with no knowledge of PAYTM.

How can I proceed with it?


Quick Summary
A user accidentally transferred 8,000 rupees through Paytm to an unknown recipient two years ago. Paytm customer care stated only the receiver could refund the money, but the number is now unreachable. After two years, the recipient was contacted and claims to have no Paytm account, suggesting they are from a rural area with no knowledge of the app. The advice given is to file a grievance petition with the local Consumer Court within three years for illegal trade practices, negligence, and harassment, seeking damages and compensation.

 2 Replies

Hemant Agarwal (ha21@rediffmail.com Mumbai : 9820174108)     19 July 2020

1. You have upto aggregate THREE years to  file a grievance petition against PAYTM, in the local Consumer Court, for their illegal trade practice, negligence, deficiency, harassment, intimidation, cheating etc.... with proper documentary evidences and you can claim damages /compensation & interest on your investment, and for your physical & mental trauma.

Keep Smiling .... Hemant Agarwal
VISIT: www.chshelpforum.com

1 Like

P. Venu (Advocate)     19 July 2020

Yes, you may file a complaint with the consumer forum.


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