madhusudanan 03 May 2016

Mobile credit limit exceeded so outgoing barred

hi team

i have a IDEA connection in my name . the bill date is 15th of every month . But my number outgoing was barred saying exceede credit limit. Is there any way to sort it out. if i dont pay on 15th they can bar the calls but before date do they have the authority to do so. plz let me know if i can raise a complaint on them.

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2 Replies

Kumar Doab (FIN) 03 May 2016

Were you infomed in advance?

You can make interim payment.

JustAdvisor (IT) 03 May 2016

there is a credit limit assigned to every connection based on the owner's profile to protect mobile operator's interests. ideally they should send you a warning when say 90% of credit limit has been reached. they cannot abruptly disconnect services without warning and giving you a reasonable opportunity to make the payment. you can make interim payment and send a dissatisfaction mail to their customer care.