Incomplete order

1. The company is refusing to provide adapter or refund, is a defective service and deficiency in service under consumer protection Act .

2.  You have to send a written legal notice and ask to supply of missing power adaptor or immediate refund of full amount. Also ask for compensation. The silence or refusal will lead to a consumer court case.

Appreciate the reponse

I did ask them to provide the Adapter or Refund  but they are  repeating that Power Adapter was not included in the package.  I feel that then it should be availble on their website at additional cost. They have completely LOCKED MY REQUEST 

Is this Scam or Cyber Fraud ? 

Thank you 

From your contents it cannot be said to be a frudulent act of the company nor deficiency in their  service.

You have placed order for a product and you have received the product, you hould have checked the details of the product before placing the order that whether it covers all your requirements, hence it is your fault for having not gone through the details of the product.

If the adaopter is not part of the package, that you placed order, then it cannot be said to be a fraud done by the company to you.

You have mentioned that this adapter is not available in India, hence you cannot blame the company for not providing the details of the adapter when they do not deal with the same. 

In my opinion no complaint by you against the is maintainable. 

When the seller has refused, move to competent / jurisdicational consumer  disputes redressal commission.

Thank you again however I disagree politely

Here I am not looking for INBOX Accessory but willing to Purchase the Adapter from the website.

Most Companies DO NOT INCLUDE INBOX ACCESSORY BUT  THE OPTION TO  PURCHASE  ADDITIONAL ACCESSORY  FROM THE WEBSITE IS ALWAYS AVAILABLE.

Similarly , I thought , Robu.in from where I purchased the Lidar , though  it is  not an INBox Accessory but  it will be on the website at additional cost . Whish is standard procedure of some companies to make extra Profit.  The website of Robu.in  displayed Power Adapters of all products sold by them , with tthe exception of this particular product. 

Since this is a Chines product the Power Adpter is not available in India. I checked all platforms neither it is on the website of Robu.in.

The ssam here is that when I discussed te suitabilirty the Customer Care did not share this information with me