We are a seller on Flipkart. Their courier company Ekart comes for pickups and their pickup boys refuse to count shipments physically and give us a total beforehand. They scan and simultaneously seal the shipments. After the process is over they show us the number of shipments in their device. If this number is lower than our number they do not entertain us. They refuse to open the seal for recount. They are unwilling to make any changes to their process which will make it possible for us to have a mutually agreeable count in case of discrepancy. If we don't handover the shipments, Flipkart charges us a huge penalty. Kindly tell what legal recourse we can take. Does this not amount to theft on part of courier as they intentionally seal our shipments without giving us a count?
