Aman Jha 02 October 2020

dispute under consumer protection act

I purchased some products of worth 18904on 4december 2019 and paid through debit card and then cancelled products of worth 18425 on 9december 2019 due to delayed delivery and as per Flipkart they refunded that money on same day but I haven't received that yet after 10months and neither bank nor Flipkart is taking responsibility of it bank says we haven't received whereas Flipkart says we have already refunded and providing me different reference number for same payment in different times so if I file a case on them will it be only under consumer court or the criminal court for fraudery and which section of ipc will act under this circumstances

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Quick Summary

This discussion concerns a consumer dispute where a refund of £18,425 has not been received after 10 months, despite the seller claiming it was processed. The buyer is seeking advice on whether to pursue a case in the consumer court or criminal court for fraud, and which IPC sections might apply. The advice given is to file a case at the Consumer Forum with all relevant documentation.