Upgrad LLM

consumer protection act

seniour accountant

dear all,

i have ordered a phone through flipkart under exhange program as per their terms and conditions if their is some scratches in phone body they will deduct rs 200 it is clearly mentioned in their website but when delivery boy came to my home he refused to take the phone as their is scratches i showed him flipkart terms and conditions still he didnt exchange my phone later on complaint to flipkart with showing their terms and conditions they cancelled my order and refunded the money.

please provide below questions answer

can i sue flipkart under consumer protection act if yes they hve refunded my money as per which section
i went to consumer district consumer court the employee is saying only when u hve purchased some goods then u can file a case

how can i file a case against this business malpractice
 
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High Court Advocate IPR Attorney and RTI Activist

To file a case under COPA there should be a relationship of Consumer.

 
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seniour accountant

my question is sir if they clearly metioned on thier website if their is cracks they will deduct some rs and exchange the ph how can they refuse to exchange ph means they hve monopoly whatever they can write on their website about exchange and later on they can refuse to took article against exchange
 
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