The Consumer Forum does not have the power to transfer the case to a Civil Court. The award will be made by the Consumer Court only. Get a copy of the order of consumer court.
The only remedy is that the State Commission might transfer the case from one District Forum to another District Forum under Section 48 of Consumer Protection Act, 2019.
48. Transfer of cases. - On the application of the complainant or of its own motion, the State Commission may, at any stage of the proceeding, transfer any complaint pending before the District Forum to another District Forum within the State if the interest of justice so requires.
However, the power under Section 48 is also discretionary.