Respected Sir/Madam,
I bought a product which during warranty period malfunctioned. I returned it to the company for warranty claim. They did nothing for over 30 days.
Then I sent a formal letter demanding refund within 15 days and if not received I mentioned that I will escalate to consumer court.
They wrote an email that I will be receiving a replacement unit back. But they are actually not doing it.
They do not respond to emails/phone etc.
I have given then 15 days’ time to refund. Now what are my options? Should I trust them that they will indeed provide a replacement unit? Or irrespective after 15 days if even replacement unit is not received approach consumer court?
I asked them to share the dispatch details, but they are not responding at all.
Thanks
