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demo account   21 September 2023

Unable to get the upc code for porting the number

Dear Sir/Madam,

The query is regarding the porting of mobile number from Jio to another network.

I got the message "UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance" after sending a PORT message to 1900. They are saying that it's part of the Jio Phone 2021 offer so they won't allow porting number within 36 months.  As per TRAI, we can port after 90 days right?



Learning

 17 Replies

T. Kalaiselvan, Advocate (Advocate)     21 September 2023

The TRAI ruling in this regard may be on a generla note, whereas the Jion rules may be different which is not binding especially if the terms are based on the scheme by which you purchased the services 

However the TRAI rules is that 

  • You should have completed 90 days (from the date of activation of your mobile connection) with your current operator.
  • You should have cleared all outstanding payments with your current operator.
  • You should have no pending request for a change of ownership of the mobile number.
  • Your mobile number you wish to port should not be sub-judice i.e., it should not be involved in any case pending before a Court of Law.
  • Hence you can issue a legal notice to the Jio phone about it and ask them to explain under which authority are they restricting this port facility, failing to get a response you can approach consumer forum for relief and remedy or TRAI

Anil Bhlundiya   12 January 2024

PORT 8279231592

1 Like

Abuzer Qureshi   20 January 2024

UPC cannot be generated for the reasons: (1)There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.

Rohit Gohar   30 January 2024

UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.

Shashank Shashank G S   07 March 2024

UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.

Nitesh mahor   07 March 2024

Sar Mera UPC code nahin a raha hai kya karun main Mera UPC code bhej dijiye please help line number your solution

Ganesh Kumar   16 March 2024

Please provide UPC code 6377026554 sim Vodafone 

Danish Khan   17 March 2024

UPC cannot be generated for the reasons:  (1)There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.

Ganesh Kumar   17 March 2024

PORT 6377026554

Ashraful Alom   29 March 2024

UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.

Zaid Ansari   30 March 2024

PORT 9044776038

Ganesh Kumar   30 March 2024

PORT 6377026554

1 Like

Tanjeeb Shah   31 March 2024

PORT 6261651857

Mohd Arman   06 April 2024

UPC code general nahin ho raha hai


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