Closer of saving account
Hari
(Querist) 13 March 2015
This query is : Resolved
I had Joint Saving A/c. with Kotak Bank With my mother and she expired in May 13 I contact them on phone to help me to close A/c but no one is Interested to do same finally i approach them and they had given me the printout of the document required to close a/c. after submitting the paper along with Original Death Certificate in month of June 2014, on my surprise i received the call in mid August 2014 for asking Original Death Certificate in on 22/09/14 i received the DD for Rs. 150/- from Bank in my mother's Name and in end of Oct'2014 They inform me on phone that there is mis-match in signature and they had send and send me the two orginal paper for signing which is still with me along with Cheque Book and on 29/11/14 they send me the sms for closing of Account. and still DD is with them as i have not collected the same
so my Question is
Is bank can close your account with out proper papers and cheque Book?
After submitting the Original Death Certificate how can they issue a DD in Name of dead Person's Name?
Devajyoti Barman
(Expert) 14 March 2015
The bank can not close the account on the death of the a/c holder. They keep it under suspension.
Lodge complaint with banking ombudsman.
Rajendra K Goyal
(Expert) 14 March 2015
The Bankers were negligent in dealing with the account.
If operation of the account was styled as any or survivor, either or survivor, former or survivor etc., on the death of one the account should have immediately be closed on the request of surviving account holder.
If the account operation was jointly without surviving clause, the balance was to be paid to another account holder and legal heirs of the deceased jointly.
Since the Bank was negligent, send complaint to their Head Office and to Banking ombudsman.
T. Kalaiselvan, Advocate
(Expert) 17 March 2015
Agreed with the experts opinion, you may follow the suggestions made by expert Mr. Rajendra K goyal on further issues.
