Non co-operation of dealer and insurance company

Ammamuddin Ahmed (Querist) 27 October 2014 This query is : Resolved
I HAVE PURCHASED A MAHINDRA XUV5OOO FROM A GUWAHATI DEALER UNDER FINANCE THE VEHICLE WAS INSURED THROUGH CHOLAMANDALAM INSURANCE CO.LTD THROUGH ITS CASHLESS SCHEME.

AFTER 7TH MONTHS MY VEHICLE HAD AN ACCIDENT ON 1ST AUGUST 2013 I HAD HANDED OVER MY VEHICLE AND MY INSURANCE DOCUMENTS TO THE DEALER AND ALSO TO THE INSURANCE COMPANY TO GET IT REPAIRED.

THE DEALER HAD MADE EXCUSE SEVERAL TIMES WHEN EVER I HAD MADE AN ENQUIRY ABOUT MY VEHICLE STATUS INFORMING ME THAT THE PART IS NOT AVAILABLE WITH THEM OR WITH THE COMPANY.

LAST TIME WHEN I HAD MADE THE ENQUIRY OF MY VEHICLE THE DEALER INFORMED ME THAT THE ENGINE HAS BEEN DAMAGED AND A NEW ENGINE HAS BE INSTALLED BUT THE INSURANCE COMPANY IS NOT WILLING TO PROVIDE THE ENGINE PAYMENT AS THEY HAVE ALREADY GIVEN THE APPROVAL AFTER SUBMISSION OF THE ESTIMATE AND THE DEALER HAD NOT INFORMED THE INSURANCE COMPANY ABOUT THE ENGINE STATUS.

THE DEALER WAS RESPONSIBLE FOR PROVIDING THE ESTIMATE AND THE FAULT WAS WITH THE DEALER.

MY RESPONSIBILITY WAS TO HAND OVER THE ACCIDENT VEHICLE TO THE DEALER AND THE DOCUMENTS TO DEALER AND THE INSURANCE COMPANY THAT I HAVE ALREADY PROVIDED TO THEM.

AND THE REMAINING WORK WAS TO BE DONE BY THE DEALER AND THE INSURANCE COMPANY.

THE DEALER AND THE INSURANCE COMPANY HAS A TIE-UP AND THE INSURANCE WAS DONE BY THE DEALER BEFORE HANDING OVER MY VEHICLE.

KINDLY LET ME KNOW WHAT STEP I SHOULD TAKE TO GET BACK MY VEHICLE REPAIRED I AM READY TO PAY THE depreciation AMOUNT.

MOREOVER I HAD EVEN HIRED A VEHICLE FOR MY DAY TO DAY USE AND EVEN DEPOSITING MY MONTHLY EMI OF XUV5OOO

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