Reliance bill payment reg
SHANMUGASUNDARAM
(Querist) 28 September 2016
This query is : Resolved
Dear Sir,
Good afternoon..,
I had datacard (938066535)connction with reliance communoication past 2 years back and during Feb'15,i raised to convert it from Postpaid to prepaid with that i had paid the all outstanding amount also.But after 1.5 years later now one person called from delhi and said that we are for legal authorities and u have to pay the pending dues around 450. or otherwies we will put into lokadhalth like that.So i made a payment and ask them to give NOC for that,but not responded well and now i want know that wether this transformation is true or it will like a fraud scam.Plese help me to avoid these kind of confusions.
I am slso attached payment receipt acknowledge form reliance.I want know the reliability of that one it was attached.
Raj Kumar Makkad
(Expert) 28 September 2016
Without getting direction to deposit the said amount in writing, you have wrongly deposited the amount just on threatening on phone and that threatening was also nothing but to bring the issue before Lok Adalat.
Anyway, forget now as you have become scapegoat of a fraud.
Kumar Doab
(Expert) 28 September 2016
How did you deposit the amount?
Say in Reliance Store under proper acknowledgment?
When you migrated from postpaid to prepaid the Telecom operator representative in store must have given you FnF bill and payment of FnF!
If yes there should have been NO doubt at your end and you could have written to Reliance Customer Care, before depositing payment.
SHANMUGASUNDARAM
(Querist) 28 September 2016
Thank u Sir.The payment i was made through VISA Billdesk thorugh creditcard payment.
Also i had a doubt that,after the Conversion the account how can the pending dues will rise.There should be an procedure to do this na.Related tothat i am not yet all received any mails,calls etc.,
Shall i revoke the payment if possible now.
Kumar Doab
(Expert) 28 September 2016
The CC company may not agree to it.It may disclose to whom (beneficiary/vendor) payment was made.
Ms Reliance has to agree that it had assigned the collection of outstanding if any, to the said agent and authorized the agent to collect it by CC.
If it is fraud then your complaint lies against the caller/beneficiary.
Rajendra K Goyal
(Expert) 28 September 2016
Send e-mail to company regarding your payment and obtain confirmation and NOC from them also whether the agency was appointed by them as recovery agents.
Raj Kumar Makkad
(Expert) 28 September 2016
amount was meagre and enquiries and litigation shall cost in thousands so now it is your wisdom to move ahead.
