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Nimmalwar Ram   04 March 2023

whether the 3 star hotels have authority to charge additionally on A water bottle Above MRP?

Respected sir
A 3star hotel Has charged 12₹ extra for kinley water which is available ₹20 in the market i. e they had collected 34 ₹ from me& included special GST on that bottle.
whether we can sue the hotel in consumer forum?
If we can sue the complaint is valid or Not?
Thanking you!


Quick Summary
This discussion clarifies whether 3-star hotels have the legal right to charge customers more than the Maximum Retail Price (MRP) for items like bottled water. The consensus is that charging above MRP is illegal. While there might not be a service deficiency, consumers can pursue action against hotels for overcharging, and additional GST on such inflated prices is also likely invalid.

 3 Replies

kavksatyanarayana (subregistrar/supdt.(retired))     04 March 2023

No service deficiency in your case to file a case in the consumer forum.

Dr J C Vashista (Advocate)     05 March 2023

Charging over and above MRP for the water bottle is illegal and consumer complaint against such a hotel is maintainable.

I think no GST is applicable for such a hotel.

Nimmalwar Ram   06 March 2023

Thank you sir

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