I had sent order of books from a publishing company of delhi. they did not deliver. I have send them many reminder but they did not reply. in this way more than one year passed.
this is cleary deficiency in service as U/S 2 (r) CPA.
I want to file case under consumer protection act-1986. I am based in Ranchi.
1.here my query is whether , my presence will be needed during the hearing of consumer case unlike RTI case?
2. my second query is , what are the ground to fix the compensation? means how much compensation I can claim ?
please reply me