We booked a cargo of 30 cartons for Manzanillo, Panama through Mac Nels container lines Pvt. Ltd. But they issued the BL with a wrong delivery agent in Mexico. We informed them and they provided us correct BL. As per their information, we informed our buyer to contact with the delivery agent in Panama. Delivery agent said that the cargo was not nominated to handle them. We got this news from our buyer on 30th Sept, 2018. Buyer informed me and I contacted with Mac Nels. After 15 days Mac Nels informed me that the cargo is in Mexico. So I told them to send few pictures. They sent some pictures and next we told them to send Panama immediately but till date they could not take any proper action. In the meantime, they asked contact details of our buyer and we provided them.They were creating pressure to our buyer to take the cargo from Mexico but buyer was not interested to do that. Now buyer wants compensation (Around 500000) not products. Is there any solution? If buyer gets the compensation they are ready to pay Rs.50000. Thanks!
