I have been facing a lot of issues from Tikona Digital Network service provider. Below are my details:
User ID: 1113060200
When I placed my request for a new connection the service engineers were here at my home within 24 Hours to set everything up and activate my account They also took the installation charges and 2 months rental in advance. Unfortunately, they never cared about the problems I am facing with the network. I placed several requests regarding the technical issues I was facing, but the service I received was not at all satisfactory.
I finally decided to get rid of the service provider and placed several requests for a disconnection. My request was rejected as they said that they can still see usage in my Account. I sent them several email statings my MAC id and that there has been no usage associated with my MAC id and I am ready to pay any usage that you may see associated with my MAC id. They were never able to explain to me why I am still being charged for the service not used by me.
The customer care whenever contacted told me to ignore the messages and emails I am getting for payment of my outstanding amount as I am not liable to pay anything. After all this, I received a letter from Halai & Co (Advocates) threatning me to pay the outstanding amount of Rs. 1673.
Can anyone please guide me on how to deal with such an unprofessional company? How can I make sure that they stop messaging and mailing me and my connection is terminated?
Thank you in advance for your help.