Ravindra Gambhir 13 April 2021

Regarding lack of service by a bank

phone not working in the bank even change in service is not cammunacate to customers

Quick Summary

This discussion addresses issues with a bank's poor service, including a non-functional phone line and lack of communication regarding service changes. It advises customers to first contact the bank's customer care. If the issue persists, a written complaint to the head office, the RBI, or the Bank Ombudsman is recommended. The Digital Complaint Management System (CMS) portal is also suggested as a platform to raise concerns.

3 Replies

Sankaranarayanan (Advocate) 13 April 2021

send written complaint to head office copy to RBI and bank ombudsmen

Hemant Agarwal (ha21@rediffmail.com Mumbai : 9820174108) 13 April 2021

AGREE with above Expert's Advice.

Keep Smiling .... Hemant Agarwal
VISIT: www.chshelpforum.com

sneha jaiswal 13 April 2021

Hello, Greetings of the day!

You can complaint at the customer care number of the bank to get an appropriate redressal if than also you face the same issue then react to higher authority like write to head office or bank ombudsman. Also, you can raise your concern on the Digital complaint management system (CMS) Portal: https://cms.rbi.org.in/cms/IndexPage.aspx.

Hope it helps

Regards,

Sneha Jaiswal