In Nov Paytm is declared me as a winner of the lucky draw for iPad offer. Later asked me some documents which was sent them immediately. Later till date they are not responding my emails. Even I have called their customer care toll free number where IVR not have any option to speak with customer care person.
Regarding this I have raised ticket in National Consumer Court. Initially they are rejecting to raised the complaint saying its free geeft and you can not logged the complaints against free gifts. I have insist them that I have buy something and then paytm declared me as winner as per their promotional advertising but now ther are neglecting me. Not giving me my winning gift as per their advertisement. Then the person logged my complaint but saying the same words.
After this I have gone through he consumer act 1986 article [http://ncdrc.nic.in/bare_acts/Consumer%20Protection%20Act-1986.html]. Where I found the below line.
"The offering of gifts, prizes or other items with the intention of not providing them as offered or creating impression that something is being given or offered free of charge when it is fully or partly covered by the amount charged in the transaction as a whole;"
Again I have explained this to National cnsumer agent then that person logged my complaint again. Later few days I called this forum to know the satstu then one lady again told me the same story & said You can not logged complaint against free gifts.
But As per the LAW act article its clearly mention if any company offered gifts, Prizes which will not providing then its come under the Consumer act.
I am seeking some help from you experts. What can I do in this case. Where to log the complaint and raise my voice. Please advice me.
Thanks In Advance,