I taken the new term insurance policy from XXX Company.
As of now, couldn’t receive the policy document from insurance company. For that I contacted XXX customer centre. They said policy delivered as per XXX record and courier record.
I asked them to get the Proof of delivery from courier .In the proof of delivery the receiver signature should be present. But XXX customer service stated that received the confirmation from courier the policy document delivered to me.
XXX team not provided the proof of delivery?
XXX customer team advised me apply the duplicate policy? I’m not keen apply the duplicated policy why because I couldn’t receive the policy so far? And more over I got incorrect information from XXX team regarding my policy document shipment.
I have contacted them on 11-DEC-2014.They said that policy document in transit on the way. Again I checked with them on 19-DEC-2014.They updated as the document delivered on 05-DEC-2014.
How it is Possible the document delivered on 05-DEC-2014.They already communicated me on 11-DEC-2014.The policy in transit on the way?
The insurer responsibility to deliver the policy document to customer. If the customer not in the receipt of policy document. As an insurer They have to re issue the policy? and investigate the policy where it was delivered?
As part of courier tracker, The document delivered to company seal. That means the policy document delivered to one of the organisation. I’m an Individual policy holder .My communication address is home. How come they delivered to company?
Requesting you to Re issue the policy without the request letter and send it to my communication address through India postal .I requested them to re issue the original policy not an duplicate policy.
I have contacted them couple of times for this matter . Every time they asked to apply the duplicate policy request. They are not understanding my concerns at the customer point of view?
Now I’m worrying about my personal data. My personal data (Family History and Medical History and Nominee Details)reaches to some unknown persons. They may misuse my personal information to any other purposes.
Could you please advise on this case. If I will get an duplicate policy?