Mobile complaint

Hello ,

I want to make a complaint in District Consumer forum for defective mobile which is newly purchased (just 26 days back ) and company is not giving replacement.

Kindly help me with the  appropriate district forum with address and contact numbers near ghatkopar area , mumbai , maharashtra. 

Also if possible please suggest the procedures and cost involved in this .do we compulsarily have to appoint lawyer in this ?

Its a High time we teach lesson to mobile companies.



You may address a representation (title it as NOTICE) to MD of the mobile company, MD of the mobile store from which mobile was purchased, quote bill number date, model number etc and narrate all representations made by you so far, by phone, email, in person and compliant number if any issued by company or mention if no compliant number was issued, and raise your demands and give deadline say….15 days. You may mention that in case company does not…………( refer to your demand) within ….days yu shall be constrained to approach the intuitions of print and electronic media, police, NGO’s, consumer forum, consumer help groups, citizen welfare groups, courts of law, Lok Adalat,  etc…at their cost and consequences……….

If the company does not yield you can approach DCDRF on yur own or thru a lawyer or thru NGO’s, consumer protection organizations, consumer activists, etc……

Some of the consumer help groups have done good job e.g.



You can see detailed procedure, judgments of DCDRF, State and national Commission on official website of CONFONET


Address of DCDRF can be seen at:

District Forum Address


Central Mumbai

Near Mahatma Gandhi Hospital

Parel, Mumbai

022 / 24937770


Mumbai Suburban

New Administrative Bldg., 3rd floor,Bandra (East), Mumbai.400 051

022 / 26551625


South Mumbai

Near Mahatma Gandhi Hospital

Parel, Mumbai

022 / 24911734


Dear Sir

Many thanks for such prompt reply. will  update soon on this issue .





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