Hi Tikona,
Billing Account Number : 131594628
User ID : 1119795006
Plane Name : ADBBM6M650
Howrah
I was using post paid plan(ADBBM6M650) which I have stopped using and last few days of my last cycle I didn't get any service because I was requested for 'Discontinue the service' for UserID # 1119795006 which was 15 days prior of last date of my last billing cycle but I have paid full money of my last billing cycle. Same thing I have told over the phone about the 'Discontinue the service' from my registered mobile. My last date of my last billing cycle was 14-Apr-2017.After that I have not used and I have not logged in. After a month I have received a mail for bill payment for next billing cycle. After that regularly I used to received get 2-3 call per day for bill payment from Tikona which I have not used also I used to get mail frequently.
Tikona's Advocate sent me a legal notice for pending amount Rs 1715/(3 times higher than my monthly plan) which I have received today(13-Sep-2017).
I have mail proof which I have sent for closing service on 20-Mar-2017.PFA
Why Tikona's Advocate sent me that legal notice for money which I have closed?
Originally posted by : Debasis Samanta | ||
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Hi Tikona, Billing Account Number : 131594628 User ID : 1119795006 Plane Name : ADBBM6M650 Howrah I was using post paid plan(ADBBM6M650) which I have stopped using and last few days of my last cycle I didn't get any service because I was requested for 'Discontinue the service' for UserID # 1119795006 which was 15 days prior of last date of my last billing cycle but I have paid full money of my last billing cycle. Same thing I have told over the phone about the 'Discontinue the service' from my registered mobile. My last date of my last billing cycle was 14-Apr-2017.After that I have not used and I have not logged in. After a month I have received a mail for bill payment for next billing cycle. After that regularly I used to received get 2-3 call per day for bill payment from Tikona which I have not used also I used to get mail frequently. Tikona's Advocate sent me a legal notice for pending amount Rs 1715/(3 times higher than my monthly plan) which I have received today(13-Sep-2017). I have mail proof which I have sent for closing service on 20-Mar-2017.PFA Why Tikona's Advocate sent me that legal notice for money which I have closed? |
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Your correspondence shows its more like a grienvance redressal rather than a pure closure request.
Better file a counter case for deficiency in service.
Dear Mr. Samanta, Greetings from Tikona. With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same. Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id. For any further issues/queries, please contact us on our Customercare number 1860 3000 3434. Regards, Tikona Care. |