I subscribed to an ICICI bank credit card in Kolkata in 2007. I have used the card regularly and paid all bills between 2007 and Ocober 2012 without fail or delay.I have never been outside India or used the card for any foreign transaction.
I moved to Mumbai in 2009.
On 4th October 2012, there was a fradulent internet transaction using my card in which someone had settled his debt amounting to Rs. 32 000 using my card in Manchester UK with a company called Equidebt.
The transaction happened at around 3 am and when I saw the transaction in the morning I reached out to the bank immediately.
Initially the bank said they would reverse the transaction but later they rolled back and said the transaction can not be rolled back as it was a 3 D secure transaction. The transaction was not yet settled; the bank refsed to hold back settling the transaction and settled the same in the subsequent day.
I made a police complaint in Mumbai; and reached out to Equidebt. However Equidebt made a police complaint in UK but refused to roll back the transaction.
ICICI bank refsed to acknowledge this as fraud as asked me to pay. I refused. I paid the amount which I had used and did not pay the disputed amount. The bank sent collection agents who started calling me up and pesturing me but I did not pay up.
Meanwhile I moved all my bsiness out of ICICI bank. The bank exercised lien on my saving account in March 2013 and recovered Rs. 1200.
Last week I got a call from a lawyer in Kolkata stating the bank has filed a petition against me. She is expecting me to travel to Kolkata to appear in the court.
My queries are:
1. Is this case not time barred as the bank has filed the case now, 5 years after the dispute?
2. Can the lawyer force me to travel to Kolkata?
3. How can the bank refse to accpet my complaint and do an investigation?
4. How can an international transaction be 3D secure?
5. How can the bank ignore the police complaint?