Good peom on procedure for mediation

REFLECTIONS OF A MEDIATOR

Create an environment,
Set the right tone, 
Help folks to know
That they’re not alone.

Join with your clients, 
Reassure fear, 
Know where you’re going,
Make the path clear.

Focus on needs,
No resistance or blame,
Hear every word,
Learn how to frame.

https://www.lawweb.in/2012/12/good-peom-on-procedure-for-mediation.html