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Vidhya (MIS)     09 August 2014

Credit card harrassment calls


Hi Sir/ Mamm,

My name is Vidhya Lobo and have been harassed daily by various third party agents stating that I am a credit card defaulter and they keep giving various amounts & figures which i supposedly owe them/ different amounts every time which are not realistic ( once 7000 and the next 4 lacks ) .I had never applied for any credit card/s in my life and the address which they state is not where I live.

They have gone into my face book account and taken contact details of my relatives and keep calling them which is very embarrassing and has now cropped up  as a family and relatives issue.

If I had applied for any credit card I would have given my documents along with ID, Photo and signatures ?  however when asked for the original application and document details they they state that they have proof but don't want to disclose. Also they state that this credit card which is in my name was issued in Chennai in 2004 whilst I was in Delhi working with IBM, how is this possible ?  I know for sure that this is purely a case of identity theft .

To add insult to injury these agency people speak very badly with unprofessional language.

Please advise me as to how to proceed further ? Can i legally sue Standard Chartered and Shaha Finlease PVT LTD.on the basis of Identity theft and conduct of misbehavior towards customers and trying to  fraudulently acquire money from the wrong account.

Thanks & Regards,

Vidhya Lobo.

 3 Replies

Kumar Doab (FIN)     09 August 2014

You may immediately:

--- start recording all calls.

---Obtain call details (date, time, number from which call was made, name of caller, duration of call, minutes of discussion etc) from all relatives and ask each one to tell the caller not to call them again or they shall lodge complaint in police against, caller, MD of the bank………………………and send by redg. post the details and documents of the matter to CC holder as per their record.

---ask each caller to stop calling you and send on their letter head under original seal and signature of competent employee by redg. post only the details and documents of the matter to CC holder as per their record.

---Lodge criminal complaint against callers, I/c (Bank Manager) of recovery agency to whom the agency reports, MD of the bank……………


--- Lodge a complaint with MD, Chairman, BM of local branch of the bank narrating each call made to you, your relatives, minutes of discussion, and your response that you are not CC holder and demand who ordered and authorized to call your relatives, and not to stop calling you and your relatives once you prohibited them, and who prohibited not to supply you the docs and details ordered by you…………………..

---Each bank has to maintain the list of recovery agencies at its website hence you can find out the details…………………..

---If caller has touched your modesty you can lodge complaint with women cell, women commission, SHO of Thana, Police Commissioner in writing under proper acknowledgment…………………The Police Commissioner’s/SSP office can find out the ownership detail of phone from which calls are made at the click of mouse………………

---You can also lodge complaint with RBI…………………


You may go thru another thread that you may find relevant and you shall find the address of RBI as well:


and others:





It appears,as per what is stated,is a fraudulent attempt aimed just to make some  money  by

 intimidation which is an offence under IPC &. IT Act.Hence it is recommended that you may contact the

local police or State cypher crime cell and register a complaint immediately.

There is no need to get panic and be bold and courageous.

with best wishes


Dear Customer,

Kindly provide your contact number to assit you on this.

Please feel free to call or write to us on 8976069758/

Thanks and Regards

Customer service

Shaha Finlease Pvt Ltd.


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