Dear Team Member,
Booking details: Mrs. Siva Swapna Ganjikunta (29), Cash Receipts Voucher No.- 28.
On 24-12-2014 evening after meeting Mr. B. Santhosh Chand, Sales Manager and seeing the DATSUN GO (T variant) in Grey color which was at the showroom for delivery to other customer, informed Mr. Santosh to block Grey color vehicle for me and the same has been confirmed by Mr. Santosh. He said that the car is available in the stock yard and he will block the vehicle immediately.
On 30-12-2014 I have received a call from the executive that they have received the Loan approval letter from the Bank and to pay the balance amount. I have visited the showroom on 30-12-2014 evening to pay the balance amount and learnt that the Bronze Grey color DATSUN GO (T) is not available for delivery on 01-01-2015 and White & Red color cars are available. They said to chose from these colors.
I asked them to Kindly apprise me with the facts that when the Grey color car is available in Stock on 24-12-2014 and blocked in my name how can it vanish suddenly. Mr. Santosh says that he can book a car now and I have to bear the additional charges applicable as on that date. I have learned from sources that Mr. Santosh has delivered that car to some other customer for more money who has booked on later dates.
I am very emotionally disturbed for this inconvenient situation.
Dear all, you are requested advise me on the legal front how to get justice in this matter. How to punish the defaulters. Kindly advise the sections under Law which are applicable in this situation.
Thanks to one and all in advance.