Dear Respected team members,
I think i was not clear on explaining the my problem.
I need your help to prepare a strong argument for my case in consumer court. I am putting below the details below, please let me know if you need any more info. in order to help.
Case: I had booked return ticket from airlines by creating a account on their portal with 6 months in advance to save money. I was planning to travel with my wife and six month old kid. Train journey was longer painful for the kid.
I paid 21 k in total for it.
After sometime i was simple checking the ticket reference no. on the airlines website, i could not find any details so this created a doubt and i called airlines customer care to check. And i came to know that my ticket was canceled. On further inquiry about how somebody can cancel my ticket what happened to the money for the canceled ticket and why i was not informed abut the ticket cancellation.
They said somebody with name XYZ with phone no XXXXXXXXXX called and update your address in the ticket and then cancel the ticket and get deposited the money to shell account with airlines and finally used that money to book another ticket.
I called on the no. and as expected it was fake no, it was going to customer care of another airlines.
Luckily i came to know about all this thing in little advance so that i could book train ticket for the journey.
After this lot of email conversation happened with airlines where they returned me the cancellation charge of the ticket and asked me to take any further action if not satisfied.
So i went ahead to consumer court for it.
First notice was issued to them then case was in version stage but the opposite party wanted to extend the date with justification that they are not able to trace the necessary records.
Finally judge refuse to extend the time moved the case to argument stage.
Here i need your help.
From my side i have given detailed complaint along with the civil act and consumer court act no. Also i have included all the evidence from my end. Also i have submitted the affidavit. Marked all the attachments with Annexure
And the opposite party have not given any documents till now.
So in this scenario what will happen on argument day. How should i prepare. Do i need refer the codes again? Any document that i should prepare or i should do it orally.
I have not gone for any advocate till now, do you think that i should go for advocate?
Let me know you opinion.